We appreciate your suggestions and value all opinions and ideas. To assist us in providing the best care and service, we encourage our residents and visitors to complete a feedback form.
Send us a messageLocated throughout each Luson family home, the forms are easy to complete and can be posted to the manager or placed in our locked feedback mail boxes. Be assured, your feedback is dealt with in absolute confidentiality. You can use the form to make a complaint, identify an opportunity to improve, say thank you or simply make a comment.
If you’d prefer a chat, the General Manager is available during office hours to discuss any concerns. To assist with availability, you can make an appointment or to contact our Complaints Officer on 1300 777 858 or feedback@luson.com.au.
If you believe we have not dealt with your concerns satisfactorily or if you would prefer to speak to someone independent of the home, the following services may be of assistance to you. You will find further information about these services below throughout the home.
Life has its challenges that can sometimes impact your normal routine. To help you through a difficult time, we provide short term respite stays, at a Luson family home. You’ll experience the around the clock care, comfort and peace of mind that often prompts our respite residents to move in full time. We encourage you to visit and chat with us.
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We believe in transparency from the get-go. Costs are easy to understand and our commitment to customised care is reflected in our pricing and payment options.
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We’ve been modelling a better version of assisted living that embraces family values and knowledge-driven, expert care. It’s making a difference. There are now more smiles per square metre in a Luson family home.
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