Frequently asked questions.

Residential aged care is the typical reference used for residential care services provided to those who can no longer live independently at home.

Yes, all Luson homes are government accredited for a period of 3 years and regular government agency visits are conducted. Information about the accreditation status of each home can be obtained on the My aged care website.

We know the best care is grounded in real human experience - a simple question, taking the time to listen, conversation, reassurance, the power of a smile. We know it’s the little things that make a big difference. That is why our approach to great care is to put people first. We value you, and strive to bring happiness to you every day, whatever that looks like. We treat Luson like a family, with strong family values at the heart of everything we do.

Yes, if your carer needs time to do other things you are welcome to come and stay at one of our homes. While you are with us, you can enjoy lots of different activities and spend time with friends while we look after you. You have up to 63 respite days available in a financial year but most of our homes limit respite to two weeks at a time.

Yes. Our homes are designed to care for residents that require specialised memory support. Our living spaces within our memory support areas have dedicated common areas, bedrooms and provide safe secure outdoor spaces.

Anyone entering aged care will need to have been assessed and given approval for either respite or permanent care by the Aged Care Assessment Service (ACAS).

The assessment is free and required for entry into aged care. Normally organised through your doctor, another health professional or directly through My Aged Care website. The purpose of this assessment is to assess your care needs and helps access the most appropriate types of care.

If you feel unable to live independently at home, even with carer support or home care services to help you, you might consider moving into an aged care home.

No, however, it is a good idea to have an Enduring Power of Attorney in place for when you cannot make decisions for yourself. Your EPOA can then act on your behalf for any financial and/or medical decisions.

You should enter another home if you need immediate care if we do not have a vacancy. Our Customer Service Manager will contact you as soon as a suitable room becomes vacant, and at this stage you can give written notice to your aged care home and any accommodation deposit will be refunded to you within 14 days.

No. But if you do not, you will not be eligible for any government assistance towards your care or accommodation costs. You will have to pay these expenses yourself, as well as the basic daily fee and any other agreed fees.

The Australian Government assists with the cost of your residential aged care, through the provision of funding to aged care residences. However, the Government also expects those who can afford it to contribute to the cost.

All Luson aged care homes collect the applicable fees and charges monthly in advance.Fees are collected by direct debit. You will need to complete a Direct Debit Request Form on admission. There is no fee associated with this direct debit service.

No. You may choose to pay a daily accommodation contribution/payment which is the interest calculated on the unpaid accommodation deposit.

No, you don’t have to sell your home, however depending on your fee structure you may need to sell to cover the costs. You can choose from a variety of fee and payments options when entering a care home. Our Luson Customer Service Manager will be happy to speak with you about the options available.

Do you have wishes regarding your health, including treatment during a serious illness? It is important that we know about your preferences in advance. This way your wishes can still be respected, should a time come when you cannot make decisions about your health. One way to do this is to draw up an Advanced Care Directive. This should include your preferred arrangements and instructions regarding medical treatment.

Yes. The Australian Government provides a 100% guarantee on all Refundable Accommodation Deposits.

Additional services are offered in some of our homes on an “opt-in, opt-out” basis; examples of additional services offered are Foxtel packages and telephone.

Possibly, yes. All aged care providers are required by the government to make a certain proportion of beds available to those with limited financial means. Depending on your assets and income, the government may pay all or part of your aged care expenses. Our Customer Service Manager can advise you if there are any concessional vacancies.

We are family owned and operated. We are here to listen and act quickly if required.

Partnering in care means providing care that is respectful of, and responsive to, individual consumers preferences, needs and values, and ensuring that their values guide all clinical decisions. Our committed staff enjoy building valued and caring relationships with all residents and families.

At Luson we are committed to the wellbeing of our residents and ensuring they enjoy every day with excellent care and attention to their care needs whether they are low, high, dementia-specific or palliative.

Yes, we have Registered Nurses onsite 24/7. They are supported by Endorsed Enrolled Nurses and Personal Care attendants. Our committed staff are all qualified.

Yes, your general practitioner (GP) is welcome to continue treating you at our home.Alternatively, if your GP cannot visit our home, we have a wonderful team of dedicated GPs who are more than happy to take on your care.

We understand that your independence is important to you, and we will do all we can to help you maintain it. Our residents have choices and are included in our decision-making process within our home.

Yes, we extend our home to all family and friends. Your family is our family.

When you are offered and have accepted a place in one of our homes our Customer Service Manager will arrange a pre-admission clinic. This will provide you with the opportunity to ask any questions, as well as complete the necessary paperwork.

We encourage residents to bring some of their own furniture and personal mementos to personalise their rooms.

If you want to go on a holiday or visit family and friends, you can use up to 52 nights of social leave from your aged care home in a financial year. You will still have to pay your usual fees and accommodation costs.

At Luson we pride ourselves on providing a fresh and seasonal menu and a choice of cuisine at every meal with the help of our dietician. Our chefs value your input and strive to make sure that your preferences are reflected as much as possible. All our food is prepared and cooked on-site served by our chefs.